What does our Answering Service do?

HealthPoint Connect presents an array of advanced answering services specifically designed for healthcare providers.

These services, delivered by our Conversational AI Receptionist supported by our Human Team, serve as the crucial link that connects patients' inquiries to confirmed bookings.

Our solutions aim to significantly boost the chances of conversion while contributing to improved patient experiences and outcomes.

Rachael, The AI Receptionist

Never miss a call, with Rachael, our Human-like AI Receptionist, who handles FAQs, takes messages and books appointments into your calendar.

Rachael is multi-lingual, and can speak your callers language

24/7/365 Full Coverage

Rachael can handle thousands of calls at once, giving you the peace
of mind that your callers inquiries are always answered.

Smart Routing Technology

Rachael offers with ease: patching (call transfer), messaging by email, text
and custom routing to specific members of your team the way you need it.

Extensive Custom Knowledge Base

Harnessing the power of ChatGPT, Rachael is able quickly answer any FAQ's about your business in real-time, in a way that your caller can understand

Consistent Call Flows

Rachael is programmed to provide a consistent call flow for every caller,
being handled the same way, each time they call in.

With built-in fail safes includes the ability to transfer to a human should a caller need to speak about something that Rachael hasn't been trained on.

Notifications & Reporting

Robust reports for call logs, usage, call times, and more to have the information your company needs.

Layered Systems

We have layered redundancies to make sure your call is answered, how you want, with no downtime or missed messages.

Fully Customized

We can have Rachael configured with your brand, look, feel, and most importantly the need to keep consistent with your business.

Human Supported Solution

For a hybrid AI and Human supported solution, we offer a bolt-on solution where our US trained receptionists are an extension of your company, either supportive, lead qualification or relaying calls - your business is our business.

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With HealthPoint Connect, you can focus on your core responsibilities, confident in the knowledge that your communication needs are being handled expertly and efficiently. Experience the difference we can make in your healthcare organization.